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Ashley’s prior experience · Case study

NCR Ask Kai

Integrating conversational banking tasks into a shared, multi-brand product experience.

Creative direction · UX / UI · Ashley Kays

UX Research & Product DesignAI Transformation & Adoption
NCR Ask Kai — portfolio work example
Conversational banking experience · View image at full size ↗

01 / The context

The problem to work through.

Bank customers need to act on everyday intents without learning the bank’s information architecture.

02 / The contribution

What went into the work.

  • Designed conversational entry points for transactions, cards, payments and assistance.
  • Connected intent, action and confirmation within the banking interface.
  • Applied a shared design system across North Bank and First Digital concepts.

03 / Work documented

What this example
demonstrates.

The portfolio includes interface screens and an experience model. The broader engagement value is not a measured result from this interface.

This work reflects Ashley Kays’s experience in the role described above. It is not presented as a commission awarded to today’s Waymaker Agency.

A closer look

Inside the work.

NCR Ask Kai — additional work example 1
Portfolio work example · View at full size ↗
NCR Ask Kai — additional work example 2
Portfolio work example · View at full size ↗

Explore the source work

See the detail.

Explore the original Ask Kai case study ↗

Connected work.

Ashley’s prior experience · Case study

NCR NextGen ATM

End-to-end ATM software UX for NCR's next-generation banking platform. Touchscreen-first interaction, tablet-style flexible UI, iconography + animations library built in HTML/CSS, and the global look and feel deployed across NCR's ATM fleet.

Explore the work
UX Research & Product Design